For assistance with our website, you can reach our customer service team either by email or phone number. Please allow 24 hours for our team to respond to your email.

customercare@lagence.com

Phone Hours
Monday - Friday: 8am - 4pm PST

L'AGENCE

<p>Click on &#x2018;Log In&#x2019; at the top right corner of the page and then select &#x2018;Email&quot;.&#xA0;</p>

Click on ‘Log In’ at the top right corner of the page and then select ‘Email".

How do I set up an account with L’AGENCE?

Account

How can I track my order?

How can I cancel my order?

When will my credit card be charged?

How do I know my order is secure?

Am I required to pay Sales Tax?

Does L'AGENCE ship to PO Boxes or APO/Addresses?

What happens if my shipment is refused/cannot be delivered?

Does L'AGENCE offer International Shipping?

I have a question regarding my order/exchange/return.

Ordering

What is your return policy?

Refunds

Can I return something I purchased online in the store?

How can I return an order?

How long does it take to process a return?

Can I return my swimwear?

How can I return something that was received as a Gift?

Does L'AGENCE offer International Returns?

Can I return my shoes?

Can I return my hats?

Can I exchange my items?

Can I return my candle?

Outlet Return Policy

Returns & Exchanges

What is your shipping policy?

International Shipping

U.S. Holiday Shipping

What shipping options are available?

Shipping to P.O. Boxes or APO/FPO Addresses

Shipping

What countries do you ship internationally to?

What shipping options are available for international orders?

How long does it take for an order to process?

How do I know currency and pricing is accurate to my country?

How much will the duties and taxes on my order be and how are they calculated?

Will there be any additional shipping fees besides the duties and taxes?

Do you accept international returns?

How do I ship my international return?

Will I be charged for an international return?

Do you offer international exchanges?

Can I purchase a Gift Card?

How long does it take to issue a refund?

How can I contact L'AGENCE?

What is Global - E?

International

What are the benefits of a L’AGENCE account?

Can I checkout with a Guest Account?

How do I view or change my account details?

How do I change my password?

What if I forgot my password?

Is my information kept private?

Where can I find L'AGENCE in Stores?

Store Locator

How do I care for my coated jeans?

How do I care for my Dani Blouse?

Care

Customer Care Hours of Operation

How can I unsubscribe from L'AGENCE?

Can you help me check if a specific product or color is still available for purchase?

How do I set up an account with L’AGENCE?Updated a month ago