For assistance with our website, you can reach our customer service team either by email or phone number. Please allow 24 hours for our team to respond to your email.

customercare@lagence.com

Phone Hours
Monday - Friday: 8am - 4:00pm PST

L'AGENCE

Our Customer Service team is here to assist you with any questions about your order, exchange, and return, which can include the following- Return/exchange status- Assistance with return- Shipping status Please reach out via email or phone, and be sure to include details about your concern, along with your order number. Contact L&apos;AGENCEBy Email <a data-fr-linked="true" href="mailto:customercare@lagence.com" id="isPasted">customercare@lagence.com</a>By Phone <a href="tel:+1-888-524-3623" style=" text-decoration: none;" target="_parent">+1-888-524-3623</a>&#xA0;Our Customer Service Hours are 8:30am &#x2013; 4pm PST Monday &#x2013; Friday except on major U.S. holidays. Any messages left outside of the Customer Service hours noted above will be returned on the next standard business day.

Our Customer Service team is here to assist you with any questions about your order, exchange, and return, which can include the following. - Return/exchange status. - Assistance with return. - Shipping statusPlease reach out via email or phone, and

I have a question regarding my order/exchange/return.

Ordering

How can I track my order?

How can I cancel my order?

How long does it take for an order to process?

What are my Payment Options?

When will my credit card be charged?

How do I know my order is secure?

Am I required to pay Sales Tax?

Does L'AGENCE ship to PO Boxes or APO/Addresses?

What happens if my shipment is refused/cannot be delivered?

Does L'AGENCE offer International Shipping?

What is your return policy?

How can I return an order?

How long does it take to process a return?

How long does it take to issue a refund?

Can I return my swimwear?

Can I return something I purchased online in the store?

Can I exchange my items?

How can I return something that was received as a Gift?

Does L'AGENCE offer International Returns?

Returns & Exchanges

What is your shipping policy?

International Shipping

U.S. Holiday Shipping

What shipping options are available?

Shipping to P.O. Boxes or APO/FPO Addresses

Shipping

What countries do you ship internationally to?

What products can I purchase?

What shipping options are available for international orders?

How do I know currency and pricing is accurate to my country?

How much will the duties and taxes on my order be and how are they calculated?

Will there be any additional shipping fees besides the duties and taxes?

Do you accept international returns?

How do I ship my international return?

Will I be charged for an international return?

Do you offer international exchanges?

Can I purchase a Gift Card?

Holiday Shipping

How can I contact L'AGENCE?

What is Global - E?

International

How do I set up an account with L’AGENCE?

What are the benefits of a L’AGENCE account?

Can I checkout with a Guest Account?

How do I view or change my account details?

How do I change my password?

What if I forgot my password?

Is my information kept private?

Account

Where can I find L'AGENCE in Stores?

Store Locator

How do I care for my coated denim?

How do I care for my Dani Blouse?

Care

How can I unsubscribe from L'AGENCE?

Can you help me check if a specific product or color is still available for purchase?

Can you help me with a specific product related question?

Can you assist me with a promotion code or credit issue?

Contact

I have a question regarding my order/exchange/return.Updated 3 months ago