For all shipped orders, an email will be sent to you with a tracking number. If you want to change the address or simply learn the whereabouts of your order you can contact FedEx at 1-800-463-3339. Alternatively, you can track your package by logging
To cancel a recently placed order, please contact our Customer Service division at 1-888-524-3623. L’AGENCE will make every effort to accommodate the request, however, because our system is designed to fulfill orders very quickly, we cannot cancel or
Your L’AGENCE orders placed before 1:00 pm PST will generally be shipped out within 24 hours or the next business day. Please note that “Order Date" and "Ship Date" are not the same. For example, if you place an order on Friday at 11:00pm PST, your p
L’AGENCE offers our guests the ability to purchase with Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Shop Pay, Amazon Pay, and Affirm. Store credit from our Boutique location is not redeemable online. To Learn more about Affirm, c
Payments are processed pending credit card verification submitted during checkout. When your payment has been accepted, you will be emailed an Order Confirmation. Payment methods and billing information cannot be changed after an order is placed. Ple
L’AGENCE utilizes Secure Socket Layer (SSL) encryption for every transaction in order to ensure that your order is secure. SSL encrypts both transmissions from our ecommerce servers as well as your computer. SSL encryption creates a matched pair betw
We are required by law to charge and collect taxes on all items that we sell. Such taxes are charged based on the tax laws applicable to the location to which the order is being shipped or delivered. At checkout, all appropriate taxes will be added t
For security reasons, unfortunately we do not currently ship to P.O. boxes or APO/FPO addresses.
Shipped items that are either refused or cannot be delivered by the carrier will be returned to L'AGENCE and you will be credited for the product cost and tax less a return fee of $8.Should you still desire your order, you will need to place a new or
We now offer international shipping. For further information, please refer to our International Shipping & Returns page.
Our Customer Service team is here to assist you with any questions about your order, exchange, and return, which can include the following. - Return/exchange status. - Assistance with return. - Shipping statusPlease reach out via email or phone, and