How can I return an order?Updated 2 months ago

You can create a return by visiting returns.lagence.com and following the below steps:

• Enter the Order Number and Email or login to your account to view all orders
• Select the clothing item that you would like to return
• Select the reason code for the items that you would like to return
• Select the quantity of items that you would like to return
• Enter your phone number
• Click on "Download a Return Slip"
• This will download both your Return Slip & a Pre-paid FedEx slip
• Place your return slip, return item(s) in their original packaging
• Apply your return shipping label on outside of your sealed shipping box
• Drop off at a FedEx facility. 

If you are unable to print out your Return Slip or prefer to ship using an alternate shipping provider, please return your package to:

L’AGENCE Returns

4845 S Eastern Ave

Bell, CA 90201-6405

L’AGENCE will accept returns for items purchased on the lagence.com store within 21 days of delivery date for a refund minus an $8 return shipping fee. Unfortunately, we are unable to accept returns for in Store purchases or that purchased through an alternate retailer at this time.

Returns received after 21 days from delivery date will not be accepted and returned to sender.

All returns must meet the following criteria: unworn, unwashed, all tags must be attached, any accessories must be included, no perfume or other scents, no human or animal hair, no visible signs of wear. All original packaging and hangers must also be included in the return.

All swimwear must be returned in new and unused condition with the hygienic liner still in place. Due to the intimate nature of swimwear, we recommend wearing underwear when trying out these products.

All items marked as Final Sale on lagence.com are not eligible for refund, store credit, or exchange.

Please note that shipping charges are non-refundable unless the product was received damaged or the incorrect item was shipped.

If you have any questions about returns, please contact Customer Service at 1-888-524-3623 or email [email protected].