Returns & Exchanges
What is your return policy?
L’AGENCE will accept returns for items purchased on the lagence.com store within 21 days of delivery date for a refund minus a $8 return shipping fee. Unfortunately, we are unable to accept returns for in-store purchases or for those purchased throug
Refunds
Please note that refunds can take up to 5-7 business days to show on your account due to varying processing times between payment providers. You will be refunded for the value of your returned item and tax, minus the $8 return shipping fee in the ori
Can I return something I purchased online in the store?
Unfortunately, we can only accept website returns through our online return process. Please return retail purchases at the Boutique or retail partner where they were purchased.
How can I return an order?
You can create a return by visiting returns.lagence.com and following the below steps:. If you are unable to print out your Return Slip or prefer to ship using an alternate shipping provider, please return your package to:. L’AGENCE Returns. 5548 Lin
How long does it take to process a return?
Once a return arrives at our warehouse it can take us up to 7 business days to receive, inspect and process. Please note that refunds can take up to 5-7 business days to show on your account due to varying processing times between payment providers.
Can I return my swimwear?
All swimwear must be returned in new and unused condition with the hygienic liner still in place. Due to the intimate nature of swimwear, we recommend wearing underwear when trying out these products.Any returned swimwear missing the hygienic liner,
How can I return something that was received as a Gift?
If you are returning a gift you received purchased from our website, please do so using this link. If you run into any issues, please contact L’AGENCE Customer Care at 1-888-524-3623 or by email at [email protected]. We apologize for any incon
Does L'AGENCE offer International Returns?
L’AGENCE will accept returns for items purchased on the lagence.com store within 14 days of the delivery date. All returns must meet the following criteria: unworn, unwashed, all tags must be attached, any accessories must be included, no perfume or
Can I return my shoes?
All items must be unworn, and must have no visible signs of wear. We recommend trying on shoes on a clean, soft surface to prevent any scuffs or scratches. All shoes must return with all packing, such as the shoe box.
Can I return my hats?
Hats can be returned as long as they are compliant with the return policy. Hats should be returned with all original packaging.
Can I exchange my items?
Yes, L'AGENCE now offers exchanges. If you'd like to exchange for a different size, there is no additional cost. To start the exchange process, simply follow the steps in our returns portal here.
Can I return my candle?
Due to the nature of candles, these are final sale and cannot be returned.
Outlet Return Policy
All items are final sale and are not eligible for refunds or store credit. Exchanges may be made within 21 days of purchase for the full value of the item. Merchandise must be in new unworn & unwashed condition with original tags, packaging, and acce