For assistance with our website, you can reach our customer service team either by email or phone number. Please allow 24 hours for our team to respond to your email.

customercare@lagence.com

Phone Hours
Monday - Friday: 8am - 4:00pm PST

L'AGENCE

Once a return arrives at our warehouse it can take 7 business days to receive, inspect and process. Please note that refunds can take up to 5-7 business days to show on your account due to varying processing times between payment providers.You will be notified via email once your return has been completed.You will be refunded for the value of your returned item minus a return shipping fee in the original form of payment. Any duties and taxes paid separately are nonrefundable.&#xA0;

Once a return arrives at our warehouse it can take 7 business days to receive, inspect and process. Please note that refunds can take up to 5-7 business days to show on your account due to varying processing times between payment providers. You will

How long does it take to issue a refund?

International

How can I track my order?

How can I cancel my order?

What are my Payment Options?

When will my credit card be charged?

How do I know my order is secure?

Am I required to pay Sales Tax?

Does L'AGENCE ship to PO Boxes or APO/Addresses?

What happens if my shipment is refused/cannot be delivered?

Does L'AGENCE offer International Shipping?

I have a question regarding my order/exchange/return.

Ordering

What is your return policy?

How can I return an order?

How long does it take to process a return?

Can I return my swimwear?

Can I return something I purchased online in the store?

Can I exchange my items?

How can I return something that was received as a Gift?

Does L'AGENCE offer International Returns?

Returns & Exchanges

What is your shipping policy?

International Shipping

U.S. Holiday Shipping

What shipping options are available?

Shipping to P.O. Boxes or APO/FPO Addresses

Shipping

What countries do you ship internationally to?

What products can I purchase?

What shipping options are available for international orders?

How long does it take for an order to process?

How do I know currency and pricing is accurate to my country?

How much will the duties and taxes on my order be and how are they calculated?

Will there be any additional shipping fees besides the duties and taxes?

Do you accept international returns?

How do I ship my international return?

Will I be charged for an international return?

Do you offer international exchanges?

Can I purchase a Gift Card?

How can I contact L'AGENCE?

What is Global - E?

How do I set up an account with L’AGENCE?

What are the benefits of a L’AGENCE account?

Can I checkout with a Guest Account?

How do I view or change my account details?

How do I change my password?

What if I forgot my password?

Is my information kept private?

Account

Where can I find L'AGENCE in Stores?

Store Locator

How do I care for my coated denim?

How do I care for my Dani Blouse?

Care

Customer Care Hours of Operation

How can I unsubscribe from L'AGENCE?

Can you help me check if a specific product or color is still available for purchase?

How long does it take to issue a refund?Updated a day ago