We currently ship internationally to the following countries:. Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, Estonia, Finla
All full-price non sale items are available to purchase and ship internationally. We do not offer items on sale for international shipping at this time.
All orders are shipped via DHL express at the time the order was placed.
Your L’AGENCE orders placed before 1:00 pm PST will generally be shipped out within 48 hours or the next business day. Please note that “Order Date" and "Ship Date" are not the same. For example, if you place an order on Friday at 11:00pm PST, your p
For security reasons, unfortunately we do not currently ship to P.O. boxes or APO/FPO addresses.
L’AGENCE utilizes Secure Socket Layer (SSL) encryption for every transaction in order to ensure that your order is secure. SSL encrypts both transmissions from our ecommerce servers as well as your computer. SSL encryption creates a matched pair betw
Shipped items that are either refused or cannot be delivered by the carrier will be returned to L'AGENCE. and you will be credited for the product cost and tax less a return fee. Should you still desire your order, you will need to place a new order
For all shipped orders, an email will be sent to you with a tracking number.
To cancel a recently placed order, please contact our Customer Service as soon as possible!. L’AGENCE will make every effort to accommodate the request, however, because our system is designed to fulfill orders very quickly, we cannot cancel or chang
Pricing is determined by Global E and is accurate to your countries’ local currency.
Payments are processed pending credit card verification submitted during checkout. When your payment has been accepted, you will be emailed an Order Confirmation. Payment methods and billing information cannot be changed after an order is placed. Ple
For orders going to the United Kingdom, European Union, Mexico, Australia and New Zealand, all prices shown are inclusive of import duties and taxes. For all other countries, duties & taxes will be automatically calculated and displayed during checko
Yes, some orders will require a shipping fee if your order value is less than $550 USD. The shipping fee will be determined at the time of checkout in your local currency.
L’AGENCE will accept returns for items purchased on the lagence.com store within 14 days of the delivery date. All returns must meet the following criteria: unworn, unwashed, all tags must be attached, any accessories must be included, no perfume or
You can submit your international return through our Global-E returns portal by going to Start a Return and then clicking for International returns or by clicking here directly.
Yes you will be charged for a pre-paid express return. Visit our international returns portal to initiate a return. A pre-paid returns label will be emailed to you. Please note, the returns label expires within 14 days of issue if unused. Once you re
At this time, we do not offer exchanges for international orders. In order to exchange any item for a different size, you will need to create an international return, return the item, and create a new order.
Purchases of E-Gift Cards are not currently supported for international customers. If you previously purchased or received an E-Gift Card that you would like to redeem, please contact customer service.
For observed national holidays, orders will ship on the next business day. Due to high order volume during holidays, please expect a processing delay of 2-3 business days.
Once a return arrives at our warehouse it can take us up to 10 business days to receive, inspect and process. Please note that refunds can take up to 15-30 business days to show on your account due to varying processing times between payment provider
Our Customer Service hours are 8am – 4pm PST Monday – Friday except on major U.S. holidays. Any messages left outside of the Customer Service hours noted above will be returned on the next standard business day. Contact Us:. By Emailcustomercare@lage
Global-e is a cross-border solution that offers a customized checkout experience, including region-specific currency and shipping options, for international customers. When you are ready to checkout, you will be brought to a Global-e portal to proces