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L'AGENCE

Once a return arrives at our warehouse it can take us up to 7 business days to receive, inspect and process. Please note that refunds can take up to 5-7 business days to show on your account due to varying processing times between payment providers.Once a return arrives at our warehouse it can take us up to 7 business days to receive, inspect and process. Please note that refunds can take up to 5-7 business days to show on your account due to varying processing times between payment providers. You will be refunded for the value of your returned item and tax, minus the $8 return shipping fee in the original form of payment. There are no additional shipping charges associated with your exchanges processed within 21 days of purchase.&#xA0;You will be notified via email once your return has been completed.

Once a return arrives at our warehouse it can take us up to 7 business days to receive, inspect and process. Please note that refunds can take up to 5-7 business days to show on your account due to varying processing times between payment providers.

How long does it take to process a return?

Returns & Exchanges

How can I track my order?

How can I cancel my order?

What are my Payment Options?

When will my credit card be charged?

How do I know my order is secure?

Am I required to pay Sales Tax?

Does L'AGENCE ship to PO Boxes or APO/Addresses?

What happens if my shipment is refused/cannot be delivered?

Does L'AGENCE offer International Shipping?

I have a question regarding my order/exchange/return.

Ordering

What is your return policy?

How can I return an order?

Can I return my swimwear?

Can I return something I purchased online in the store?

Can I exchange my items?

How can I return something that was received as a Gift?

Does L'AGENCE offer International Returns?

Can I return my shoes?

Can I return my hats?

Can I return my candle?

What is your shipping policy?

International Shipping

U.S. Holiday Shipping

What shipping options are available?

Shipping to P.O. Boxes or APO/FPO Addresses

Shipping

What countries do you ship internationally to?

What products can I purchase?

What shipping options are available for international orders?

How long does it take for an order to process?

How do I know currency and pricing is accurate to my country?

How much will the duties and taxes on my order be and how are they calculated?

Will there be any additional shipping fees besides the duties and taxes?

Do you accept international returns?

How do I ship my international return?

Will I be charged for an international return?

Do you offer international exchanges?

Can I purchase a Gift Card?

How long does it take to issue a refund?

How can I contact L'AGENCE?

What is Global - E?

International

How do I set up an account with L’AGENCE?

What are the benefits of a L’AGENCE account?

Can I checkout with a Guest Account?

How do I view or change my account details?

How do I change my password?

What if I forgot my password?

Is my information kept private?

Account

Where can I find L'AGENCE in Stores?

Store Locator

How do I care for my coated jeans?

How do I care for my Dani Blouse?

Care

Customer Care Hours of Operation

How can I unsubscribe from L'AGENCE?

Can you help me check if a specific product or color is still available for purchase?

How long does it take to process a return?Updated a month ago