What is your return policy?Updated an hour ago

L’AGENCE will accept returns for items purchased on the lagence.com store within 21 days of delivery date for a refund minus a $8 return shipping fee. Unfortunately, we are unable to accept returns for in-store purchases or for those purchased through an alternate retailer at this time.

Starting August 1st, 2025, our return policy will be as follows.

Items received up to 14 days after delivery are eligible for exchange or refund to your original form of payment minus an $8 restocking fee.

Items received 15-21 days after delivery are eligible for exchange or store credit minus the $8 restocking fee. Store credit does not expire.

Returns received after 21 days from delivery date will not be accepted and returned to sender.

All returns must meet the following criteria: unworn, unwashed, all tags must be attached, any accessories must be included, no perfume or other scents, no human or animal hair, no rips or tears, no visible signs of wear. All original packaging and hangers must also be included in the return.

All swimwear must be returned in new and unused condition with the hygienic liner still in place. Due to the intimate nature of swimwear, we recommend wearing underwear when trying out these products. Any returned swimwear missing the hygienic liner, or in otherwise worn condition, will not be accepted or eligible for a refund.

All items marked as Final Sale on lagence.com are not eligible for refund, store credit, or exchange.

Exchange Only: All Items marked as Exchange Only on lagence.com are not eligible for refund and can only be returned for an exchange or store credit if the size you need is unavailable.

Please note that shipping charges are non-refundable unless the product was damaged or the incorrect item was shipped.

If you have any questions about returns, please contact Customer Care at 1-888-524-3623 or email [email protected].